Terms and conditions

1.About the service

Lanxang Stays sells travel credit and bookings for hotels, restaurants and experiences.

Services marked “Coming soon” are not yet available. Nothing on this website is an offer to sell a service that is not yet available. These terms apply to each service from the moment it becomes available.

2.Who can use Lanxang Stays

You must be at least 18 years old and legally able to enter into a contract.

You must give accurate information, keep your login details secure and tell us promptly if you think someone else has used your account. You are responsible for activity on your account. Each person may hold one account.

3.Travel credit

Travel credit is a prepaid balance issued by Lanxang Stays. It can be used only to pay for bookings made on Lanxang Stays.

• It cannot be withdrawn as cash or sent to a bank account, card or wallet.
• It cannot be transferred, gifted or resold to another person.
• It cannot be used to pay a hotel, restaurant or operator directly, or at any other merchant, website or app.
• It cannot be used to top up third-party cards, wallets or vouchers.

Travel credit is not a bank deposit, electronic money, a payment account or a currency, and it earns no interest. It is held in US dollars.

The validity period of travel credit is shown to you before you pay and in your account. Credit that is not used within its validity period lapses, to the extent permitted by the laws of the Lao PDR.

4.Paying for travel credit

You can pay with Alipay, WeChat Pay or UnionPay. You are charged in Chinese yuan. The amount and the exchange rate are shown by the payment provider before you confirm, and the payment provider’s own terms apply to the payment.

Credit is added to your account once we receive confirmation of payment.

We or our payment providers may set minimum and maximum purchase amounts where the law or the payment providers’ rules require it. Any such amount is shown at checkout before you pay.

5.Bookings

Lanxang Stays is the seller of every booking made on this website. The stay, meal or experience itself is provided by an approved independent hotel, restaurant or operator (the “venue”).

Each booking is subject to the price, inclusions and cancellation policy shown to you before you pay. Your booking confirmation is your proof of purchase, and you show it at the venue.

You must follow the venue’s reasonable rules and the laws of the place you visit. You are responsible for your own travel documents, visas and insurance.

6.Prices and discounts

Prices are shown in US dollars and already include any Lanxang Stays discount. Discounts of up to 10–20% vary by hotel, restaurant and experience and are not guaranteed for every booking. The price shown before you pay is the price you pay.

If a price is clearly wrong, we may cancel the booking and return the credit in full.

7.Cancellations and refunds

If you cancel a booking under its cancellation policy, the refundable amount is returned to your travel credit balance.

If we or the venue cancel a booking, the credit you paid is returned in full, or we offer you an alternative that you are free to decline.

You may ask us to refund unused travel credit. Refunds are made only to the Alipay, WeChat Pay or UnionPay account that was used to buy the credit, never in cash or to another person. Refunds are processed within a reasonable time, which also depends on the payment provider.

If a payment for travel credit is reversed, we may remove the matching credit from your account.

Our refund policy explains how to cancel and how refunds are made.

8.Acceptable use

You must not use Lanxang Stays for fraud, under a false identity, to launder money, to resell or trade travel credit, or in any way that breaks the law. You must not interfere with the website or collect its content by automated means.

We may refuse a transaction, suspend or close an account, and report activity to the authorities where the law requires it, including under the Law on Anti-Money Laundering and Counter-Financing of Terrorism. If we close an account, lawfully purchased unused credit is refunded to the original payment account unless the law requires otherwise.

9.Personal information

We collect the information you give us and the information needed to run your account, process payments, deliver bookings and meet our legal duties. We share it only with our payment providers, with the venue that delivers your booking and with authorities where the law requires it.

We handle personal information in line with the Law on Electronic Data Protection of the Lao PDR. You may ask us to show you or correct the information we hold about you.

Our privacy policy explains this in full.

10.Intellectual property

The Lanxang Stays name, logo, illustrations, text and design belong to us or our licensors. You may use the website for your own personal, non-commercial purposes only.

11.Our responsibility to you

We provide our service with reasonable care and skill. Venues are independent businesses and are responsible for the services they deliver, but we will help you resolve any problem with a booking made through us.

We are not responsible for events outside our reasonable control, such as severe weather, transport disruption, government action, or network and payment system outages.

To the extent permitted by the laws of the Lao PDR, our liability for a booking is limited to the amount you paid for that booking, and our liability for travel credit is limited to the balance you hold. Nothing in these terms limits any right you have as a consumer under the Law on Consumer Protection, or any liability that cannot be limited by law.

12.Changes to these terms

We may update these terms. The current version is always published on this page with the date it was last updated. We announce significant changes on this website before they take effect. If you keep using Lanxang Stays after a change takes effect, you accept the updated terms. A change will not reduce the value of travel credit you have already bought.

13.Governing law and disputes

These terms, and any contract between you and Lanxang Stays, are governed by the laws of the Lao People’s Democratic Republic. These include the Civil Code, the Law on Consumer Protection, the Law on Electronic Transactions, the Law on Electronic Data Protection, the Decree on Electronic Commerce and the Law on Tourism.

If you have a complaint, please write to us first at help@lanxangstays.com. We will try to resolve it with you amicably within 30 days. If we cannot, the dispute will be settled by mediation or arbitration under the Law on Economic Dispute Resolution of the Lao PDR, or by the competent People’s Court of the Lao PDR. You may also take a complaint to the consumer protection authorities of the Lao PDR.

14.General

If any part of these terms is found to be invalid, the rest continues to apply. If we do not enforce a right straight away, we may still enforce it later. You may not transfer your account or your rights under these terms to anyone else.

These terms are published in English and Chinese. If the two versions differ, the English version prevails.

15.Contact

Email: help@lanxangstays.com

Post: Open Solutions LLC Company Limited, Dongkhamxang Village, Hatsayfong District, Vientiane Capital, Laos.