Privacy policy

1.Information we collect

• Account details: your name, email address, phone number and language.
• Booking details: the people travelling, dates, the venue booked and any requests you add.
• Payment details: the payment method you chose, the amount, the time and the transaction reference. We do not receive or store your Alipay, WeChat Pay or UnionPay login details or card numbers.
• Messages: what you send us when you contact support.
• Technical details: your device and browser type, IP address and the pages you visit.

2.How we use it

• To open and run your account and show your travel credit balance.
• To take payments, make bookings and send confirmations.
• To answer your questions and handle cancellations, refunds and complaints.
• To prevent fraud and misuse and keep the service secure.
• To meet our legal duties, including record keeping and requests from authorities.

We collect and use personal information with your consent and only as far as these purposes require. We do not use it for advertising by other companies, and we never sell it.

3.Who we share it with

• Payment providers, to process payments and refunds.
• The hotel, restaurant or operator that delivers your booking, limited to what they need to serve you.
• Companies that host our website and help us run support, who act only on our instructions.
• Courts, regulators and other authorities, where the law requires it.

4.Where it is kept

Information may be stored and processed in the Lao PDR and in other countries where our service providers operate. Wherever it is kept, we require the same level of protection described in this policy.

5.How long we keep it

We keep personal information while your account is open. After you close it, we keep only what the laws of the Lao PDR require us to keep, such as transaction and accounting records, for as long as those laws require, and then delete or anonymise it.

6.How we protect it

We use encryption in transit, access controls and staff confidentiality duties to protect personal information. No system is perfectly secure. If a breach affects you, we will tell you and the relevant authorities as the law requires.

7.Your choices and rights

• Ask to see the information we hold about you.
• Ask us to correct information that is wrong or out of date.
• Ask us to delete your information, except where the law requires us to keep it.
• Withdraw your consent. If you do, we may no longer be able to provide parts of the service.

To use any of these rights, email help@lanxangstays.com from the address on your account. We reply within 30 days. If the law of the country where you live gives you further rights, we respect them.

8.Cookies

We use only the cookies needed to keep you signed in, remember your language and keep the website secure. We do not use advertising cookies.

9.Children

Lanxang Stays is for people aged 18 and over. We do not knowingly collect information from children. If you believe a child has given us information, contact us and we will delete it.

10.Changes to this policy

We may update this policy. The current version is always published on this page with the date it was last updated, and we announce significant changes on this website before they take effect.

11.Contact

Email: help@lanxangstays.com

Post: Open Solutions LLC Company Limited, Dongkhamxang Village, Hatsayfong District, Vientiane Capital, Laos.